Frequently Asked Questions

About Geiger Loria Filius McLucas Reporting, LLC

 

How do I schedule a court reporter?

  • There are three ways to schedule a court reporter with our office. 
    • A telephone call to our scheduling department at 800-233-9327800-233-9327.
    • Through our website scheduling page.
    • Through our online office client login page.
    • If you are looking for a court reporter within the next three business days, please call our office directly so we can check availability.

How do I contact you after hours?

  • Simply call our 800-233-9327800-233-9327 number. Our phone system automatically rolls over to an emergency contact after business hours.

What areas do you cover?

  • If you need a court reporter, the major cities we cover are York, Harrisburg and Lancaster, Pennsylvania. However,  we also travel to wherever our clients request. Generally, we charge a mileage fee for any travel over 100 miles round trip from our York or Harrisburg, Pennsylvania offices.

 

About Court Reporting

 

What does participating in Ethics First mean to our clients?

  • Ethics First  is a voluntary, no-cost public awareness program that seeks to positively educate court reporters, colleagues, firms, and in particular, their clients and consumers about how and why the impartiality and neutrality of the court reporter is of the utmost importance in maintaining an unbiased legal system. Participating in the Ethics First program demonstrates our commitment to providing equal services to all participants in litigation.

How do I become a court reporter?

  • Court reporters complete either a two-year business curriculum or associate’s degree through an accredited institution. An interest in language and grammar are useful skills for contemplating a career as a court reporter. Interestingly, many students with a background in music end up becoming court reporters. There is something about the combination of finger dexterity and hand-ear coordination as well as hours spent practicing a musical instrument that plays a part in helping get through school and becoming successful a court reporter.  In 2012 Forbes Magazine cited court reporting as one of the top professions without a four-year degree. For more information check out http://www.courtreporteredu.org/schools-by-state.

What are those letters behind a court reporter’s name?

  • Many reporters voluntarily pursue designations to affirm their skill and knowledge. The most common is RPR, Registered Professional Reporter. Achieving this designation includes passing a written knowledge test and successful completion of technical skills testing, such as transcribing question and answer testimony at 225 words per minute with 95% accuracy.  Some of the other designations include CRR, Certified Realtime Reporter and RDR, Registered Diplomate Reporter.

 

About Videographers

 

Do I need to hire a professional videographer?

  • Yes and no. Sometimes you may want to videotape a witness’s testimony for a pictorial view of the witness or for others to review. In this case, whether to hire a professional videographer is entirely a matter of choice. However, if the videotape is being used to show the witness’s testimony in court before a jury, a professional videographer is necessary. There are certain standards to be met in these instances such as the date and time displayed on screen at all times, as well as being assured of the videographer’s impartiality.  Also, a videographer will provide a high-quality product with a sharp image and crystal-clear audio. This can make a distinct impression on both judge and jury.

What is transcript synchronization?

  • Transcript synchronization pairs the court reporter’s written transcript with the video. When the two formats are synchronized you can click on the transcript and be taken directly to that portion of the video or you can easily create video clips by highlighting the transcript text and export the clips to trial presentation software.  There is research that shows jurors retain more information when they can see, hear and read testimony. If you would like this service, let us know when you schedule or you can tell your videographer at the deposition.

How do I schedule a videographer?

  • One phone call does it all. When you call to schedule a court reporter let us know that you would like the deposition videotaped and we will handle all the arrangements for you. If you are scheduling a court reporter online through our website or your online office, there is a selection to add a videographer.

 

About Our On-Line Office

 

Help! I’m locked out of my On-Line office. What do I do?

  • After three unsuccessful password attempts the program will lock out access. Email our scheduling department at scheduling@GLFMllc.com or call us at 1-800-233-93271-800-233-9327 FREE and we will reset the access for you.

How do I sign up for free access to my online office?

  • Call or email us and we’ll get you started with a user ID and password.

Can I use my iPhone or android?

  • We do have a mobile app that allows you to view your calendar and transcripts. Search the Google Play Store or the iPhone App Store for “Geiger” and install the app. The user ID and password is the same as the one you use for desktop or laptop access.

What is client log-in?

  • This is where you can access the login page to your On-Line office. If you don’t have an ID and password email our scheduling department at scheduling@GLFMllc.com or call us and we will get you started with a user ID and password.

 

About Our Transcript Services

 

If I get an electronic copy and later decide I want a printed transcript do I have to pay for it?

  • You can print the transcript from your electronic file. The transcript is digitally signed so the reporter’s certificate is valid. If you still wish us to print and send the transcript, there is a small per page fee as well as shipping cost.

Help! I can’t find my transcript.

  • If you’re signed up for the On-Line office, you will never search for a transcript again. Everything is available to you 24/7. If you’re not, give us a call or email our scheduling department at scheduling@glfmllc.com and we can resend the transcript to you.

What is transcript synchronization?

  • Transcript synchronization pairs the court reporter’s written transcript with the video. When the two formats are synchronized you can click on the transcript and be taken directly to that portion of the video or you can easily create video clips by highlighting the transcript text and export the clips to trial presentation software.  There is research that shows jurors retain more information when they can see, hear and read testimony. If you would like this service, let us know when you schedule or you can tell your videographer at the deposition.

How long does it take to get transcript?

  • Our normal delivery is approximately 10 business days. If you require expedited delivery, we will be happy to accommodate that request. Simply let us know when you schedule. Expedited charges vary depending on delivery time.

How do I back order a transcript?

How do I view an E-transcript?

  • E-transcript is a wonderful and useful tool for receiving transcripts via email. The files are virus scanned and compact so firewalls won’t be a problem. They also have a keyword listing linked to the transcript and allow printing in whatever format you prefer. In order to view E-transcript, the viewer program has to be downloaded. This only needs to be done once on each computer you use and only takes a few minutes. To download the program, click here.

Can I use E-transcript on my apple iPhone or iPad?

  • Yes. To download the app, click here.

What electronic formats do you offer?

  • We offer E-transcript, PDF in full size or condensed, Publisher and ASCII files that can imported into any word processing program and many litigation software programs.

What is Publisher?

  • Publisher keeps all the transcripts and exhibits for a case in one nice neat, little bundle without and special software. Check our our two-minute demonstration video on our Services page.

What if I do not want a paper copy? Can I just get an electronic version?

  • Absolutely. We love that! Save a tree and go green.

 

About Videoconferencing

 

What is the difference between Skype and Videoconferencing?

  • Skype is a consumer-based service that works best for a personal, one-on-one video and audio call. This free service offers no performance guarantees so you can never be sure of the quality or availability.  When audio-video quality and technical reliability are critical, business grade videoconferencing provides this assurance.

How do I schedule a videoconference?

  • First, decide what date you are looking to hold a videoconference, the start time and approximate ending time. Then call our scheduling department and we’ll take it from there. We have videoconference suites in Harrisburg and York, Pennsylvania and can assist with locating a room anywhere in the world. If your videoconference is a deposition, best practice is to have the court reporter in the same location as the witness. And if a videotape is required, the videographer will have to be in the location with the witness as well.

What if I require more than two sites for a videoconference?

  • In order to connect three or more sites to the videoconference, a bridging service is required. We can schedule this service for you as well.

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